Purchased equipment

You may return a copier or printer you bought from us within 10 business days of delivery. After that window the sale is final. To start a return, call 888-498-2550 or email [email protected] with the invoice number and the reason. We issue a return authorization number, and we will not accept equipment that arrives without one.

Returned equipment must be in the condition it was delivered in, with all trays, cables, manuals and accessories. Page counts must be reasonable for a trial period. Machines with physical damage, missing parts, or a meter reading well above what a short trial produces are subject to a restocking charge or refusal.

Refunds are issued to the original payment method within 10 business days of the equipment arriving back at our warehouse and passing inspection. Delivery, installation, network setup and training fees are not refunded. Return freight is the customer's responsibility unless the return is due to our error.

Leased equipment

A leased machine belongs to the leasing company, and the lease is a finance contract that runs for its full term. Leased equipment cannot be returned to JR Copier unless the leasing company authorizes it in writing. If you want to end a lease early, contact us first. We will explain the options, which usually mean paying the remaining balance or rolling the term into a new agreement on different equipment. We cannot accept a leased machine back on our own authority.

Rental equipment

Rentals are governed by the rental agreement. Equipment goes back at the end of the agreed term, and we arrange pickup. Ending a rental early is subject to the minimum term stated on the agreement.

Toner, parts and supplies

Unopened toner and parts in their original packaging may be returned within 10 business days of delivery for a refund less any shipping charges. Opened, installed or damaged items cannot be returned. Defective items are replaced under the manufacturer's warranty.

Defective equipment

If a machine arrives damaged or fails within the first 10 business days, call us before doing anything else. We will repair or replace it at our cost. This policy sets the rules for returns you choose to make; it does not limit any warranty or service agreement that covers the equipment.

Contact

JR Copier, 2116 Sherman St, Hollywood, FL 33020. Call 888-498-2550 or email [email protected].

This policy is a starting point drafted for a general audience. Have counsel review it against your sales contracts, lease documents and Florida consumer law.